At NeoPure Peptides, maintaining the quality, integrity, and reliability of our research compounds is our highest priority. Because our products are intended strictly for laboratory research purposes and require strict handling standards, we maintain a no return and no refund policy on all purchases.

All sales made through NeoPure Peptides are considered final. We do not accept returns or provide refunds for reasons such as ordering mistakes, changes of mind, or misuse of products. This policy ensures that every product distributed remains uncompromised and meets the high standards expected for laboratory research materials.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify our support team within 48 hours of delivery. When submitting your request, include a detailed explanation along with clear photos showing the issue.

Our support team will review the claim and determine whether a replacement shipment is appropriate.

Replacement Eligibility

A replacement may be issued if:

• The incorrect product was shipped due to an error on our part

• The product was damaged during shipping

• The issue is reported within the required timeframe and verified by our team

Non-Eligible Situations

We are unable to provide refunds or replacements for:

• Products that have been opened or used

• Orders placed incorrectly by the customer

• Requests submitted after the reporting timeframe

• Products returned without prior authorization

Contact Our Support Team

If you have any questions or concerns regarding your order, please contact us and our team will assist you.

NeoPure Peptides Support

Email: info@neopurepeptides.com
Phone: +1 844-731-7474